Jim Jacot

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We've all got speakerphones on our mobiles, but why are they so terrible to use? In the cellular industry, lost conversation is serious business. Network operators know voice quality is responsible for a large percentage of their churn. This equates to billions of dollars of lost revenue every year as many customers blame poor sound quality as the primary reason for switching providers. The addition of speakerphones to the mix multiplies the potential for poor quality, but the industry does not have to accept it as a foregone conclusion - there are solutions available today that fix the problem. Expectations of sound quality are rising as many consumers want to make their cellphone their only phone, but the voice quality is limited. In fact, there is also a push to move cellphones onto the business user's desktop, but not until voice quality improves. Integrated Sp... (more)